Privacy Policy
Last updated 10 October 2026
Who we are
This site is run by CarTravelChiangmai, a private car with driver service in Chiang Mai, Thailand. Address: 223/100 หมู่ 3 ตำบลสันผักหวาน อำเภอหางดง จังหวัดเชียงใหม่ 50230. Phone: +66864479260
We are the controller of the personal data you send us and are responsible for how it is stored and used, under Thailand's Personal Data Protection Act B.E. 2562 (2019).
What we collect
What you send us when you get in touch. When you message us on LINE or WhatsApp, or call, we receive the name or account name you use, your phone number, and whatever you write — usually your travel dates, group size, pickup point and the route you want.
Website access data. Our infrastructure provider, Cloudflare, records standard technical access data such as IP address, browser type and time of visit, for security and to keep the site working. We do not review this data at an individual level.
Cookie-free usage statistics. We use Cloudflare Web Analytics to count page views in aggregate, without cookies and without tracking individuals. We also count how often the WhatsApp, LINE and call buttons are tapped, recording only the channel, the page, the page language and an approximate country. We do not record your IP address, name, phone number or the messages you send.
This site sets no marketing or tracking cookies. If we enable them later, we will ask for your consent first and update this page to match reality.
What we use it for
- Answering questions, quoting prices and confirming your booking
- Coordinating on the day itself, such as pickup times and meeting points
- Keeping a booking record in case of a later dispute
Our legal basis is that processing is necessary to perform the service you asked us for, and our legitimate interest in running that service properly. We do not use your details for marketing without asking you first.
Who else sees your data
We do not sell or trade your data. Some third parties are involved by the nature of the service:
- The apps we talk on. Messages you send through LINE or WhatsApp are also covered by those providers' own privacy policies, not only ours.
- Our website host. This site runs on Cloudflare Pages.
- Authorities, only where the law requires disclosure.
How long we keep it
Chat history stays in our messaging accounts for as long as those accounts are in use. Booking details needed for accounting or dispute purposes are kept only as long as the law requires. Once there is no reason to keep them, we delete them or remove anything that identifies you.
Photos of guests
We will not publish photos showing you or anyone travelling with you on our website or any online channel unless you give clear permission. You can withdraw that permission at any time, and we will remove the photo from any channel we control as soon as we can.
Your rights
Under Thai data protection law you have the right to:
- See what data we hold about you and request a copy
- Have inaccurate or out-of-date data corrected
- Ask us to delete your data, or to stop using it
- Object to our processing in certain cases
- Withdraw consent you gave earlier
- Complain to Thailand's Personal Data Protection Committee if you think we got it wrong
To use any of these, contact us using the details below. We will respond within the period set by law.
Contact us about your data
Call +66864479260, or message us on LINE or WhatsApp using the buttons shown throughout this site.
Changes to this policy
If we start collecting more data, turn on analytics, or add a form to the site, we will update this page with a new date before any of that goes live.